A Little all Over
How we respond during a crisis, challenging, stressful situation absolutely makes all the difference. It helps to initially set the tone, atmosphere. There is a way to express urgency, seriousness without inciting panic. Of course as leaders, we cannot control how people subsequently react, respond but I think if you are a leader, you can help first by bringing calm, stability. This goes for anyone who has people "under" their care - it's parents, teachers, babysitters. I am no leader expert. I actually share from a place of someone who has been on both sides of having good leaders and poor leaders. I have also learned I know nothing about de-escalating a 4 year old's tantrum! Good leaders acknowledge, state the facts truthfully with appropriate emotion as the situation warrants without overreacting, exaggerating. Leaders report truthfully and authentically. As they consistently do so, trust is built over time. Once I can trust them with the facts, I then feel safe ...